Free Trixbox Support Line
NOTE: The free support line is currently offline while we reorganize the service. It will be back up as soon as possible.
We are providing a Free Trixbox Support service for users of the popular Trixbox PBX software package that contains Asterisk. There are some limitations to this offer: - Free support is primarily by phone - not email. If you have any problems obtaining support, please call and press 0 for the TBS Administrator or send email to tbs@stg.net. Emails will be answered but you fastest support is avaialble by calling.
- We speak English (but will host support for other langauges if someone else steps up to take the calls).
- Help with problems with installing, configuring, or troubleshooting Trixbox is offered. We can also help with how to configure most IP phones and TDM interfaces. You can also just chat with us about what is the best way to do things.
- Support of third party packages (ones that don't come with Trixbox) is limited to what we have experience with (please do call and ask). And we won't turn you away even if you're not using Trixbox so long as you're using some form of Asterisk or Linux - but understand that we know Trixbox best.
- We're not offering to ssh into your box and fix things for you (for that see paid support option at the bottom). But we will help you to figure out any problems you're having and tell you what you need to do to get something working.
- The Trixbox support line may not be answered 24/7, but we will do our best to have someone to take your calls ASAP. There is currently a 2 minute max hold time in the queue. If you don't get to speak to an agent, please leave a message with a phone # or email address or at least why you called so we can be ready for your problem when you call back. Or at very least leave us an email, even if just to let us know that we missed your call.
- Please call back often!
For Trixbox Support Call: +1-360-523-1024
note: skype gateway server currently down
The purpose of this is to build up our own experience with Trixbox, and maybe learn a little more about what problems are being encountered by the community that could hold back adoption.
Want to help by signing up as an agent to take calls? Know Trixbox/Asterisk, maybe even speak something other than English? Call us and dial 0 for operator or send an email to tbs@stg.net to request an agent account. Use any SIP phone including the freewww.XTEN.com softphone. We will create separate queues for different languages.
For donations to help defray operating expenses, please use PayPalto send money to tbs@stg.net. If you don't use PayPal, donations can be sent in any form to 2215 E 70th, Indianapolis IN 46220. If you need more immediate or comprehensive service than what is offered on our free trixbox support line, please consider using our paid support service. |
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